Nexoid interprets soft ticket data, shedding light on the language, complexity, time to competition, security and more. Ask yourself: "What management information are you missing?" With Nexoid, you'll uncover those missing pieces, empowering you to manage more efficiently and intuitively.
Below is a demonstration of our AI incident classification system. You can either choose from one of the five examples provided or enter your own. Once you've made a selection or input a ticket, click "Analyse". The AI will then determine the priority, original language, security risk, estimated time to resolve, and provide a concise summary.
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As a help desk manager overseeing a dedicated team, gauging performance goes beyond just tallying resolved tickets. What if team members opt for the simple quick to resolve tickets? Enter Nexoid ITSM. With our AI-driven system, each ticket is impartially assessed for difficulty and estimated resolution time, giving you a more holistic view of your team's efficiency.
Safety first! With high-security risks ever-present, Nexoid AI ITSM offers a swift and standalone review of all high-risk tickets, ensuring optimal security.
Multilingual support or seeking efficiency? Our innovative summary tool doesn't just translate; it distills, ensuring your team accesses only the most pertinent information.